Effective Date : June 5, 2025

1. Introduction

Welcome to Plant Outing! This Privacy Policy describes how Plant Outing collects, uses, and discloses your personal information when you visit, use, or make a purchase from our website www.plantouting.com

We are committed to protecting your privacy and ensuring you have a positive experience while using our Site. By accessing or using our Site, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect various types of information from and about you, including:

Personal Information You Provide Directly:

Contact Information: Your name, email address, phone number.

Shipping & Billing Information: Your physical address (for delivery), billing address.

Account Information: Username, password, and any preferences you set up when creating an account.

Communications: Information you provide when you contact us for customer support, inquiries, or feedback.

Marketing Preferences: Your choices regarding receiving marketing communications from us.

Information Collected Automatically (as you navigate the Site):

Device Information: IP address, browser type, operating system, device type, screen resolution.

Usage Data: Pages visited, products viewed, time spent on pages, referral source, search queries, clicks, and other interactions with the Site.

Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies (explained further below).

Information from Third-Party Sources:

If you log in via social media accounts, we may receive certain information (e.g., your name, email) from those platforms in accordance with their privacy policies.

We may also receive updated delivery and address information from our carriers or third parties, which we use to correct our records and deliver your next purchase or communication more easily.

3. How We Use Your Information

We use the information we collect for various purposes, including to:

Process and Fulfill Orders: To process your purchases, deliver products, and provide order updates (e.g., shipping confirmations).

Provide Customer Service: To respond to your inquiries, complaints, and provide support.

Manage Your Account: To create and manage your Plant Outing account, process returns, and handle exchanges.

Improve Our Site & Services: To understand how you use our Site, identify areas for improvement, personalize your experience, and develop new features or products.

Marketing & Promotions: To send you newsletters, special offers, promotions, and other marketing communications (where you have opted in or it is otherwise permitted by law).

Analytics: To perform data analysis and research on Site usage, customer behavior, and market trends.

Security & Fraud Prevention: To detect, prevent, and respond to potential fraud, abuse, or other illegal activities.

Legal Compliance: To comply with applicable laws, regulations, legal processes, and governmental requests.

4. How We Share Your Information

We may share your personal information with third parties in the following circumstances:

Service Providers: With trusted third-party service providers who perform functions on our behalf, such as payment processing (e.g., Razorpay), order fulfillment, delivery services (logistics partners), website hosting, data analysis, marketing assistance, and customer service. These providers only have access to the personal information necessary to perform their functions and are obligated to maintain its confidentiality.

Legal Requirements: When required by law, court order, or governmental authority, or to protect the rights, property, or safety of Plant Outing, our customers, or others.

Business Transfers: In connection with a merger, acquisition, sale of assets, or other corporate restructuring, your personal information may be transferred as part of that transaction.

With Your Consent: We may share your information with third parties when we have your explicit consent to do so.

5. Payment Information

When you make a purchase on our Site, your payment information (e.g., credit card details) is processed by secure, third-party payment gateways (e.g., Razorpay, PayPal). We do not store your full payment card details on our servers. The payment gateways are compliant with industry security standards and handle your payment data securely.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies (like web beacons and pixels) to track activity on our Site and hold certain information.

Cookies: Small data files stored on your device that help us remember your preferences, track your Browse behavior, and personalize your experience.

How We Use Them: For shopping cart functionality, user authentication, site analytics, and targeted advertising.

Your Choices: You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

7. Data Security

We implement reasonable technical, administrative, and physical security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

8. Your Data Protection Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal information:

Right to Access: You have the right to request a copy of the personal information we hold about you.

Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information.

Right to Erasure (Right to Be Forgotten): You may request the deletion of your personal information, subject to certain legal obligations.

Right to Restrict Processing: You may request that we limit the way we use your personal information.

Right to Data Portability: You may request to receive your personal information in a structured, commonly used, and machine-readable format.

Right to Object: You may object to the processing of your personal information for certain purposes, such as direct marketing.

To exercise any of these rights, please contact us using the "Contact Us" details below. We may require you to verify your identity before fulfilling your request.

9. Third-Party Websites

Our Site may contain links to websites operated by third parties. This Privacy Policy does not apply to the practices of those third parties. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to remove that information.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. We encourage you to review this Privacy Policy periodically for any changes.