Shipping And Delivery

Plant Outing - Shipping & Delivery Policy

At Plant Outing, we are committed to delivering your green companions and elegant decor items safely and efficiently. We take utmost care in packaging your orders to ensure they arrive in perfect condition, ready to beautify your home.

1. Order Processing Time

Once your order is placed, our team dedicates 2 to 7 business days (excluding weekends and public holidays) to carefully prepare, pack, and settle your order for dispatch. This includes quality checks for live plants and secure packaging for all items.

2. Delivery Timeframes

After your order has been processed and dispatched, the estimated delivery time depends on your location:

    Within [Your City/Metro Areas, e.g., Delhi NCR, Mumbai, Bangalore] : 2-4 business days

    Other Major Indian Cities : 4-7 business days

    Rest of India : 7-10 business days (remote areas may take longer)

Total Estimated Delivery Time (from order placement) : Approximately 4-17 business days, depending on your location, with the 2-7 days processing time included.

3. Shipping Charges

Shipping charges are calculated based on your order value, weight, and delivery location.

[Option A: Flat Rate] A flat shipping fee of INR 70 applies to all orders.

[Option B: Free Shipping Threshold] Enjoy FREE shipping on all orders above INR 1000. For orders below this amount, a shipping fee of INR 70 will apply.

[Option C: Based on Weight/Volume] Shipping costs will be calculated at checkout based on the weight and volume of your selected items.

The exact shipping cost will be displayed transparently at the checkout page before you complete your purchase.

4. Delivery Areas

We currently ship across West Bengal .

To confirm if we deliver to your pincode, please use the pincode checker tool available on our product pages or at checkout.

5. Order Tracking

Once your order is dispatched, you will receive an email or SMS notification containing your **tracking number** and a link to our logistics partner's website.

You can use this tracking number to monitor the real-time status of your delivery.

6. Packaging Standards

We use specialized packaging materials and techniques designed to protect live plants from transit shock and ensure pots and decor items are secure. Our packaging is eco-friendly where possible.

7. Failed Deliveries / Damaged Shipments

Undeliverable Orders: If a package cannot be delivered due to an incorrect address provided by the customer, repeated failed delivery attempts, or non-acceptance of the package, it will be returned to us. In such cases, re-shipping charges may apply, or a refund (minus shipping costs and a restocking fee) may be processed as per our discretion.

Damaged or Incorrect Items: If your order arrives damaged or contains incorrect items, please refer to our Cancellation and Refund Policy [Link to your Cancellation & Refund Policy page] immediately for instructions on requesting a replacement or refund within 7 days of delivery.

8. Important Notes

All delivery times are estimates and apply to business days (Monday to Friday, excluding public holidays).

Delivery times may be impacted by unforeseen circumstances such as natural calamities, public holidays, logistical challenges, or local restrictions. We appreciate your understanding in such situations.

For live plants, we may adjust dispatch times based on weather conditions (e.g., extreme heat/cold) to ensure the plant's health during transit. We will communicate any significant delays.